Jo's Cosy Cat Care
Fully automated pet care booking platform with Stripe payments, AI support & personalised client communications
The Challenge
Jo needed more than a pretty website—she needed a complete booking and payment system that handled deposits, collected card details securely, sent automated reminders, and engaged clients without adding to her workload. Manual admin was eating into her time.
The Solution
We built a fully automated platform: Stripe payment integration with deposit and full-payment flows, secured card tokenisation for future bookings, automated reminder emails, personalised thank-you and follow-up sequences, and a custom AI assistant in her client portal to guide customers through bookings and answer FAQs instantly.
Stripe Payment System
Complete payment flow with deposit collection, full payment processing, and secure card tokenisation for repeat bookings.
Automated Reminders
Email sequences that keep customers informed—confirmation emails, pre-visit reminders, and post-visit follow-ups automatically sent.
AI Assistant Portal
Custom AI guide that answers client questions 24/7, helps them through the booking process, and reduces support inquiries.
Personalised Communications
Custom thank-you messages and follow-up sequences built on client data to strengthen relationships and encourage repeat bookings.
Results
- 100% autonomous payment processing—zero manual invoice chasing
- 30+ hours per month saved through automation and AI support
- Improved customer satisfaction with instant reminders and 24/7 AI guidance
- Higher booking conversion through streamlined, professional payment experience
- Secure card tokenisation for faster repeat bookings without re-entering payment details
